Responding to Email Notification Alerts
When Beacon detects that a student is browsing content related to self-harm or suicide, an email notification will be sent to users in order of the Escalation List until a response is recorded within the alert.
An email containing a direct link to the alert will be sent from firstname.lastname@example.org.
1. Click the "log in" link in the Beacon Alert Notification email to access the alert.
Click the embedded link in your Alert Notification email to be taken to the Beacon sign-in page. Once you've signed in, the Dashboard will display your most recent alert.
Note: Unread alerts will appear with a dark outline (shown below).
2. Review the alert content
Scroll down to the "Rationale" tab and click the screenshot that is listed as "Source of the Alert."
An enlarged view of the screenshot will appear.
** IMPORTANT TIP: Be sure to skim the "Words on the Page" in case the screenshot is ambiguous.
The text allows users to verify whether there was troubling content in the metadata not visible in the screenshot.
3. Resolve the alert to halt the escalation process.
There are three ways to resolve an alert and halt the escalation and notification process:
Option 1: Toggle on any Action Taken.
Option 2: Select a Risk Level from the drop-down menu.
Option 3: Verify the accuracy of the alert by hovering over the gray exclamation mark next to the phase.
Taking any of these actions above will mark the alert as resolved.
If one of these actions is not completed within the set Interval Time, the next user on the Escalation List will be notified. This process will continue five times or until a user checks off an action or sets a Risk Revel.
Dismissing an Alert
For safety purposes, alerts cannot currently be deleted or removed from Beacon. However, in the event that a student's behavior is miscategorized by Beacon, an alert can be marked as such.
For miscategorized alerts:
- Set the Risk Level to "No Risk"
- Click the Predicted Phase and select No (if inaccurate)
Note: Marking an alert as No Risk will also end the escalation list cycle.