Create / Manage Individual User Accounts

To new teachers, counselors, and administrators

Before you can get up-and-running using GoGuardian products, your organization's GoGuardian Super User admin must add your email address in Org Management as described below. Once added, you will receive a confirmation email from GoGuardian indicating that you may now sign in.

If you are unsure of your account's status, please contact your GoGuardian administrator or IT department.

Super Users

Create / Manage Individual User Accounts

Adding an additional GoGuardian user within https://manage.goguardian.com allows additional school administrators to sign into GoGuardian and use different GoGuardian products. Follow this guide to create and manage additional accounts.Adding an additional GoGuardian user within https://manage.goguardian.com allows additional school administrators to sign into GoGuardian and use different GoGuardian products. Follow this guide to create and manage additional accounts.

If you’re unable to sign in to your GoGuardian account it could mean that your organization hasn’t yet granted you access as a user on their GoGuardian account. Being unable to sign in can be frustrating, but a resolution can be quick and painless depending on your situation.

First-Timer?

If you’re logging into GoGuardian for the first time, and you haven’t received an email from GoGuardian or your school's administration prompting you to sign into your account, your account may not have been added or activated yet. If this is the case, you’ll probably see an "Incorrect email or password" error message when trying to log in. If you’ve received this message after multiple failed login attempts, you should reach out to your organization’s Super User (admin). Only Super Users have the necessary permissions to both create user accounts and activate those accounts to use GoGuardian.

Super Users can create new accounts in Org Management (at manage.goguardian.com). If the user's email address matches their Google account email address, the "Log in with Google" option is a faster, easier way to log in. All users are activated in Org Management will also have the option to set a GoGuardian-specific password, with their email address as the username.

Within User Management, a Super User can:

• Create individual user accounts
• Archive/Activate user accounts
• Set/update user access to GoGuardian products
• Set/update users' org/sub-org access (applies to GoGuardian Admin only)
• Send password reset links

Adding a user account

Note: Only Super User Admins may create user accounts in Organization Management. 

1. Using your Super User admin account, navigate to manage.goguardian.com
2. Click Add User
3. Add a Name, Email, and Phone Number (optional) to the corresponding fields
4. In the Roles section, If they are a Super User, toggle on "Super User". Then, select which products your users can access
   • For Admin and Beacon accounts, select the desired permissions level
5. In the Suborg Access section, select which OUs your Admin users can access.
   • Note: This section only applies to the Admin product. 
6. Click Add User.

Edit permissions for a user account

1. Using your Super User admin account, navigate to manage.goguardian.com
2. Use the search field to find the user account
3. Click Edit
4. Make the necessary changes
5. Click Save User

Granting required OU Access (GoGuardian Admin only)

In order for GoGuardian Admin users to add students to your organization's Penalty Box or view their Smart Alerts, they would need to have access to the OU that the student is in. The OUs that a user has access to will show in Org Management, next to the Edit button. Access to sub-orgs can be adjusted by a Super User.  

Edit User Status 

Please note that Super Users of the account will be able to make changes to user statuses.

There are two statuses towards users: Active & Archived. 

• Active indicates staff members that are currently accessing their GoGuardian accounts for at least one product. 
• Archived indicates staff members and administrators that are no longer working with the school or district, or no longer require access to GoGuardian.

Reactivate User Status

1. To reactivate an Archived User, navigate to the user's email row to the furthest right column
2. Click on Reactivate
3. You will shortly receive a notification on the top right corner of the browser that this change has been successfully updated 

Archive User Status

1. To Archive a user, click on the far right Edit button that is shown in the same column of the user's name

      2. Scroll all the way to the bottom and click on Archive User Button

      3. Click on the confirmation button to confirm the change 

   

      4. You will shortly receive a notification on the top right corner of the dashboard that the User was                successfully updated.

Please note these settings can be changed for multiple users at the same time using the bulk add/edit feature. For details on using .csv files with the bulk add/edit feature click here: Bulk-Add/Edit Users by CSV