Troubleshooting: Authorization Error

Are you seeing an authorization error in Fleet? This article can explain why that happens and how to correct the issue. 

This error means that the account that you’re currently logged into does not have access to GoGuardian Fleet. This error can be caused in two ways:

1. Under certain circumstances during initial Fleet setup, all of the users in an organization can have their access to Fleet set to Disabled. You can resolve this issue using Method 1 below.
2. An account other than the one used to administrate your school’s Google Admin console or GoGuardian account was used when signing up for Fleet. You can resolve this issue using Method 2 below.

Method 1: Enable access to the Organization Management page

1. Go to manage.goguardian.com, log in to your administrator-level account, and click on the User Management tab.
   
2. In the table of users, find the user who cannot access Fleet, and click Edit
   
3. Click the drop-down next to GoGuardian Fleet, and select Enabled
   
4. Click Save User, and repeat these steps to grant additional users to Fleet.

Method 2: Create a new user account, and grant it access to Fleet

This method will allow you to access Fleet using an account other than the one you signed up for Fleet with. You can fix this issue in one of two ways: by creating a new user account and granting it access to Fleet, or by granting your primary Google Admin console (GAC) administrator account access to Fleet.

Instructions to create a new GoGuardian user account are below, but you can also add access to your GAC account using Method 1 above.

1. Go to manage.goguardian.com, log in to your administrator-level account, and click on the User Management tab.
2. Click Add User.
3. Enter your name and email address. In the Roles area, click the drop-down next to GoGuardian Fleet, and select Enabled. 
4. Click Add User.